Refund Policy
This Refund Policy explains how returns and refunds work for purchases from SoCal PC Fix, whether made in person, by appointment, or through this website. It should be read together with our Terms and Conditions. Because we sell new, open box, and used electronics side by side, refund eligibility depends on the condition category of the item you bought, as disclosed to you at the time of sale.
Used
No returns
All sales final, except as required by law.
Open box
7-day return
Item must show no damage beyond what was disclosed at sale.
New
30-day return
Item must show no damage beyond what was delivered.
5–7
business days to process an approved refund once the returned item is received and inspected.
1Eligibility by Condition Category
Used items: All sales are final. We do not accept returns or issue refunds on used items for any reason, except where required by applicable law.
Open box items: Eligible for return within seven (7) calendar days of delivery or pickup, provided the item is returned in the same condition it was delivered — no additional damage, missing components, or signs of use beyond what was disclosed at the time of sale.
New items: Eligible for return within thirty (30) calendar days of delivery or pickup, provided the item is returned in the same condition it was delivered, with original packaging and accessories where applicable, and no damage not already present at delivery.
Items that arrive damaged in a way not disclosed at sale, or that no longer match the condition described when you bought them, will not be accepted for return or refund. We reserve the right to refuse any return that does not meet these conditions, at our sole discretion.
2How to Request a Return
Before sending anything back, contact us to request approval — email info@socalpcfix.com or call/WhatsApp (805) 792-8351 within the applicable window for your item's category. Let us know your order details and the reason for the return. We'll confirm whether the item qualifies and provide instructions before you ship or bring it in.
Returns sent without prior approval may be refused. You are responsible for the cost and risk of shipping a returned item back to us; we recommend using an insured, trackable shipping method, since we can't issue a refund without receiving the item or confirming its return delivery.
3Refund Processing Time
Once we receive your returned item, we inspect it to confirm it meets the conditions in Section 1. If approved, we process the refund within 5–7 business days of completing that inspection. Refunds are issued to the original payment method used for the purchase whenever possible. Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear on your statement after we process it on our end.
If a return is refused because the item doesn't meet the conditions in Section 1, we'll let you know the reason and, where applicable, arrange for the item to be sent back to you at your cost.
4Repairs and Services
Diagnostic, repair, and upgrade services are billed for labor performed and are not refundable once the work has been completed. Any parts installed during a repair are covered only by the specific warranty terms (if any) stated on the invoice for that repair, separate from this policy.
5Contact Us
If you have any questions about this Refund Policy, reach us by email at info@socalpcfix.com or by phone/WhatsApp at (805) 792-8351.